Monthly Archives: March 2025

Direct Debit outage to cause slight delay to some payments this week.

Due to a global issue beyond our control, direct debits due on Thursday 6th and Friday 7th March will now be taken on Monday 10th March instead. We’re really sorry for any inconvenience or confusion this may cause. This issue only affects a small number of customers (less than 10%), but if you’re worried about […]

Results & Improvements

6-month Update – MY ATEB ACCOUNT  6 months after every Engage survey, key members of staff from the applicable departments, together with committed customers, come together to check out the progress ateb made on Improvement Actions set following that survey. So how are we doing? Take a look at this concise report showing the work […]