Customer Login
0800 854568
Looking after the safety of our customers is something we take very seriously.
Safety is our priority when building and maintaining our homes. We work closely with health and safety professionals and the fire service to ensure our homes are safe for our customers.
Smoke Alarms
We have fitted a smoke alarm in your new home. It will give you an early warning by making a loud noise if fire breaks out. It can make a difference to your family’s safety. You should never: –
- Try to disconnect your alarm.
- Paint over it.
- Move it.
- Remove the battery.
- Delay replacing a worn out battery.
Check your alarm regularly to make sure that it is working properly. You can do this by pressing the test button until the alarm sounds. The alarm should stop sounding after you take your finger off the button. If your alarm does not seem to be working properly when you have changed the battery, please report it to us immediately.
Your smoke alarm will be checked by the heating contractor each year, when they visit to service your heating system.
Fires In The Home
Fires can start easily and spread quickly. Please do not remove any internal doors or door closures in your home because these help to stop the fire from spreading. If a fire does start you must: –
- Leave the building as quickly as possible.
- Close doors behind you if possible to stop the flames and smoke from spreading 5 phone 999 and give full details to the Fire Service.
- Warn your neighbours.
- Notify us.
If you live in housing designated for older people or in a building you share with others, you should familiarise yourself with the fire safety instructions for that building. Doors in communal areas and those that adjoin communal areas will be self-closing. Please ensure that these doors remain shut at all times.
For further information please see the Mid and West Wales Fire Brigade website.
Communal areas must be kept clear of all items at all times to ensure that all accesses to fire exits are maintained and there is no risk of fires starting in a fire safe area.
PLEASE ABIDE THESE RULES AT ALL TIMES AND IF YOU SEE ANY POTENTIAL RISKS IN YOUR COMMUNAL AREAS, PLEASE CONTACT US ON 0800 854 568 TO LET US KNOW OF YOUR CONCERNS.
