Over the last year we have been busy improving our services and systems to provide a better service to you. This includes the development of a brand new housing management computer system that will improve the levels of customer service we offer you along with a new online home for you to check your rent statements, report repairs, and pay your rent. As a result of this upgrade we will need to remove the current My Account service for a little while, whilst we make these important changes.

At the moment, we expect My Account to be taken offline at the end of May.

You can still contact us as normal by email [email protected] or by phone 01437 763688.

What should I do if I usually pay my rent on the My Account webpage?

We offer a number of ways to pay your rent and our customer services team are on hand to offer advice and help if you need it.

Direct Debit

This is the easiest way to pay and offers you the greatest amount of flexibility. We can set up a Direct Debit for any day that you request.

To set up a Direct Debit, please complete our  Direct Debit Form and our  Direct Debit Mandate Form and send it back to [email protected]

However if you prefer to make the payment manually each month, you can always go to the allpay website here, or download the AllPay app from the Apple or Google Play store. You will need your 19 digit payment reference for the these manual payment methods – please give us a call if you don’t have this.

For all the ways you can pay your rent please check out the ‘Ways To Pay Your Rent’ page on our website.

Published: 14/05/2021