If you think you or someone in your community is being abused or neglected, you can tell us. We can help you get the right support.

What is safeguarding?

Safeguarding means protecting children, young people and vulnerable adults from abuse and neglect. This includes physical, sexual, emotional and financial abuse, as well as discrimination, modern slavery and self-neglect.

We work alongside our partners in social care, healthcare and the police to keep customers who live in our homes or use our services safe and support them to make their own choices.

When should I raise safeguarding concerns?

Abuse and neglect can be difficult to detect, but here are some possible warning signs.

• Badly-maintained property
• Poor living conditions
• Hoarding
• No gas or electricity
• Unauthorised persons staying in the property
• Cuts and bruising
• Change in the level of support needed
• Unexplained expenditure
• Health and safety risks
• Being harassed

How do I raise safeguarding concerns?

Call 999 if you or the person is at immediate risk, or call the police on 101 if you think a crime has been committed.

Here are the local authority contact details where you can raise safeguarding concerns.

Pembrokeshire: Click here

Carmarthenshire: Click here

Ceredigion: Click here

You can also raise a safeguarding concern with us.

• Fill in our online form
• Call: 0800 854 568
• Email: [email protected]

What will we do if you raise safeguarding concerns about yourself?

• We’ll support you to safeguard yourself and discuss with you whether you want us to raise a safeguarding concern.
• We may raise a safeguarding concern with your local council if we think it is necessary to keep you and others safe and free from harm.
• We’ll help you cope with the effects of any abuse or neglect you have experienced or witnessed and put you in touch with specialist support organisations.