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We want to hear from you!
Whether it’s good or bad feedback, it’s important we know what you think about our service and how we can improve.
Suggestions, Compliments & Feedback
If you would like to make a suggestion on how we can improve, or provide us with a compliment or just give us general feedback, please complete our Online Form or call us on 0800 854568 and let us know what you think!
Have we failed to meet your expectations?
If you are not happy about a service you have received from ateb, please tell us and we will aim to put things right.
Please ensure you provide us with up to date contact details so that someone can get back to you as quickly as possible.
You can do this in four different ways.
- Fill in our online: Complaint Form
- Email us: [email protected]
- Call us on: 0800 854568
- Write to us at: Feedback, ateb Group, Meyler House, St Thomas Green, Haverfordwest, SA61 1QP
For details of how we deal with your complaint please read our Customer Feedback Guidance leaflet here.
For a copy of our Customer Feedback Policy please visit our documents page here, and scroll to the bottom of the page. The document is called Customer Feedback Policy (PN21).
Repairs complaints – advice from Community Housing Cymru
What to do if your housing association hasn’t fixed a problem in your home.
Customer Feedback Reports
Each quarter we review our complaints to look at trends in our services to help us improve.
