ateb sets aside a sum of money each year to periodically replace various items within your homes to keep them in good condition, this is known as the planned improvement programme.

What we do:

Planned Improvements – We have a replacement cycle for each individual housing component, kitchens, bathrooms, windows etc. and homes are surveyed periodically to enable us to assess when these replacements are needed. It is very important that we have access to your home to carry out this survey.

We will notify you of when this survey will be and any planned work at your home. Our contractors will contact you directly to arrange access for the work that they are carrying out on our behalf. Please see below for a list of our approved planned improvement contractors.

• Kitchens are assessed for replacement every 15 years and if a replacement is needed, we will consult with you regarding your choice of worktop, units and floor colours from a choice of slip resistant finishes. You can discuss this with our planned improvement team and our contractor.
• Bathrooms are assessed for replacement every 25 years and if a new replacement is needed, we will talk to you about the different choices of slip resistant floor covering and wall boarding.
• Windows and external doors are also assessed on a 25 year cycle.
• Electrical tests are always undertaken at each tenancy change with routine testing undertaken every 5 years.

Approved Planned Improvement Contractors

We use the expertise of external contractors to carry out many of our home improvements. Below are a list of our current external contractors. All should carry I.D. and have contacted you prior to visiting your home – You should never get a ‘cold call’. If you have any concerns or queries about a contractor visiting or calling you, you are always welcome to call us on 0800 854 568 to check.

WB Griffiths – Kitchens and bathrooms

LCB – Patios, paving, fencing, roofs, render and external works.

Solar – Windows & Doors

Ling Electrical – Smoke alarm upgrades

TBC – Fire doors

ADS and WB Griffiths – Heating & Plumbing

Warm Serve and WB Griffiths – Electrical rewiring

Want to find out more about the improvements planned for your home?

Please speak to our Customer Services Team on 0800 854568

Code of Conduct – This explains the conduct you can expect when we send a contractor to carry out work at your house.