Latest Update 08/01/2021

There have been no changes since our last update on the 22/12/2020.

Update 22/12/2020

Our offices are closed but you can still contact us on 01437 763688 or email [email protected]

Latest news

• As a responsible landlord, we will be continuing with our gas servicing program.  We are following Government, HSE and Gas Safe Register advice closely.  We would also ask all our customers to let us know if they or a member of their household is self-isolating or has COVID-19  before our engineers visit. In the meantime, if you have a gas emergency please contact us on 01437 763688
• Our playgrounds are still open, in line with the latest Welsh Government Guidance.
• Cleaning of communal areas will carry on.
• Fire alarms and safety checks will carry on.
• Please ensure that you, your friends & family are all following the latest advice from the Government at all times. Please click here for further information.

For all other updates please visit our Coronavirus Updates page here.

Update 23/10/2020

Our offices are closed but you can still contact us on 01437 763688

Latest news

• Following the latest lockdown announcement, our playgrounds are now open.
• As a responsible landlord, we will be continuing with our gas servicing program.  We are following Government, HSE and Gas Safe Register advice closely.  We would also ask all our customers to let us know if they or a member of their household is self-isolating or has COVID-19  before our engineers visit. In the meantime, if you have a gas emergency please contact us on 01437 763688
• Please ensure that you, your friends & family are all following the latest advice from the Government at all times. Please click here for further information.

Following on from the Housing Minister’s letter to all social housing tenants in Wales, click here to read it,  ateb has issued a number of documents explaining how we plan to support our customers during this difficult time.  Click on the links below to find out how we will:

• Help our customers get the financial support they need
• Support our customers’ wellbeing
• Keep customers safe and secure in their own home
• Provide Tenancy and Community Management Support  
• Choice Homes @ Pembrokeshire, housing partners started advertising available homes again from Wednesday 29 July and you will now be able to place your bid on your choice of home. We will ensure that viewing and lets will be carried out adhering to safe working practices. Please click here for further safety information from the ateb team.
• We are also now able to progress applications received from customers who would like to carry out a Mutual Exchange (‘swap’ ) with another social housing tenant, again adhering to safe working practices.
• Please click here to find out more about our repairs service
• Changes to Service Delivery – to find out more about changes to our service click here 
• FAQ’s – we will continue to update these for you, click here to find out more
• We can help with any rent or benefit concerns.  Contact our Money Solutions Team on 01437 763688