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ateb needs your feedback on whether we are meeting your expectations, not meeting your expectations or exceeding your expectations.
Please see our feedback section for ways to let us know how we are doing.
How are we doing? Letting you know about our performance…
We want to be open about how we are performing so we will use this page to publish our key performance measures and statistics. The following Service Delivery reports show some of the key performance data we use to judge how our services are performing and see how we are doing:
22/23:
21/22:
20/21:
19/20:
18/19:
Our regulator’s review of our performance…
Every year the Welsh Government reviews our financial and governance arrangements, more information on their review can be found here. Our regulatory reviews can be found below:
21/22
ateb Regulatory Assessment Report (Eng)
ateb Regulatory Assessment Report (Cym)
20/21
There was no review in 2020/2021 due to Covid-19.
19/20:
ateb Regulatory Assessment Report (Eng)
ateb Regulatory Assessment Report (Cym)
18/19:
ateb Regulatory Assessment Report (Eng)
ateb Regulatory Assessment Report (Cym)
17/18
ateb Regulatory Assessment Report (Eng)
ateb Regulatory Assessment Report (Cym)
How we compare to other Housing Associations…
All community landlords in Wales carry out a standardised customer satisfaction survey and provide the data to Welsh Government for publication on the Gov.wales website. This helps customers compare and scrutinise landlord performance.
Social Landlords Tenant Satisfaction Survey Results May 2022
Check out this page for further information.
Is ateb on track ?
We have a Vision of ‘what good looks like’ for ateb and a Plan of how we intend to achieve that Vision. To view a copy of our Vision or any of our annual Self-Evaluations please visit our Documents page.
Our Customer Service Commitment
We want you to be happy and satisfied with all the services you receive as an ateb customer.
Our service standards, which cover our communication commitments to you, set out exactly what you can expect from us. They tell you about what we are committed to doing and the timeframe that you can expect us to keep to.
