How are we doing? Letting you know about our performance…

We want to be open about how we are performing so we will use this page to publish ateb stories, our new quarterly magazine that shares the stories of our teams and customers, along with our latest performance information.

Edition 2

Click the image to download and view.

Edition 1

Click the image to download and view.

Our regulator’s review of our performance…

Welsh Government regularly reviews our financial and governance arrangements, and more information on their review can be found here. Our regulatory reviews can be found below:

2022

  ateb Regulatory Assessment Report (Eng)

  ateb Regulatory Assessment Report (Cym)

2020

  ateb Regulatory Assessment Report (Eng)

  ateb Regulatory Assessment Report (Cym)

2019

  ateb Regulatory Assessment Report (Eng)

  ateb Regulatory Assessment Report (Cym)

2018

  ateb Regulatory Assessment Report (Eng)

  ateb Regulatory Assessment Report (Cym)

How we compare to other Housing Associations…

All community landlords in Wales carry out a standardised customer satisfaction survey and provide the data to Welsh Government for publication on the Gov.wales website. This helps customers compare and scrutinise landlord performance.

Social Landlords Tenant Satisfaction Survey Results June 2024

Social Landlords Tenant Satisfaction Survey Results May 2022

Mark Lewis, Executive Director for Customer commented on our latest results:

“When compared to the sector as a whole there are some really good results with ateb being placed 7th out of 46 landlords for the overall quality of our homes and 2^nd out of 46 landlords for how we deal with anti-social behaviour. However there is work for us to do to improve overall levels of satisfaction in other areas and we will continue to engage and listen to our customers on how we can improve our services”

Is ateb on track ?

We have a Vision of ‘what good looks like’ for ateb and a Plan of how we intend to achieve that Vision. To view a copy of our Vision or any of our annual Self-Evaluations please visit our Documents page.

Our Customer Service Commitment

We want you to be happy and satisfied with all the services you receive as an ateb customer.

Our service standards, which cover our communication commitments to you, set out exactly what you can expect from us. They tell you about what we are committed to doing and the timeframe that you can expect us to keep to.

ateb needs your feedback on whether we are meeting your expectations, not meeting your expectations or exceeding your expectations.

Please see our feedback section for ways to let us know how we are doing.