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We are thrilled to announce that ateb Group has been named the winner of the Association of Plumbing & Heating Contractors (APHC) Quality Plumber Week Award in the ‘Embracing Technology’ category, sponsored by BES.
This national recognition celebrates ateb’s commitment to innovation and our dedication to enhancing services through the use of cutting-edge technology. As part of the award, ateb has received a Cura Product bundle worth over £250, along with a certificate and trophy, which will take pride of place at our new Jewson partnership stores.
At ateb, we continually strive to optimise the way we deliver services, ensuring we provide the best possible outcomes for our customers. Winning this award underscores the fantastic efforts of our teams in exploring and implementing technological solutions to meet today’s housing challenges.
For the past five years, ateb’s heating and plumbing team together with its compliance team have worked in partnership with software provider Propeller to achieve three key goals:
- Maximising compliance across all properties in line with legislation, keeping customers safe in their homes.
- Enhancing the journey for customers, field engineers, and the internal administration teams.
- Improving efficiencies within the teams wherever possible.
Thanks to the functionality of our digital systems, we consistently run our servicing program at a compliance status of between 98% to 100%.
Antony James, atebs Head of Property commented:
“The relationship with Propeller aims to continuously improve how we are achieving our three key goals. Far from a static project, we are planning to further automate customer communications, introducing new channels and automating the two-way communication”.
“As new software is developed, we will proactively identify how it can be used in our operation to benefit our customers, internal teams, and field engineers”.
A huge thank you to APHC and BES for this incredible recognition, and congratulations to all the other winners and nominees for their contributions to the industry.
