Our Teams and Contact Centre will be unavailable from 12pm on Tuesday 24th December until 10am on Thursday 2nd January 2025. During this time, our phone lines will transfer to an out-of-hours service provider who will handle emergencies only. If you’re not sure what counts as an emergency, find out more here. We apologise for any inconvenience this may […]

This is the MY ATEB ACCOUNT Survey Report 2024. The survey itself was carried out in April & May & what customers said is recorded in this report. Working closely with the Communications, Customer Services and Digital Systems teams, and the ateb customers of the Survey Planning Group, an analysis of the results was made […]

ateb Trust is our grant-giving initiative of up to £1500, aimed at funding ideas and projects that empower communities and improve lives in the areas ateb serve. Community groups, tenant and resident associations, and any other organisations that support our customers are invited to apply for funding to make a difference. ateb Trust aims to […]

This is the Reactive Repairs Survey Report 2024. The survey itself was carried out in July & August & what customers said is recorded in this report. Working closely with ateb’s repairs team & customers of the Survey Planning Group, an analysis of the results was made & a list of improvements to the service […]

In November we met up with Lloyd Wilson, ateb’s Planned Maintenance Surveyor, to discuss the progress of the Optimised Retrofit Programme at Vineyard Vale in Saundersfoot. The work forms part of ateb’s commitment to enhancing energy efficiency in our homes across West Wales, supported by the Welsh Government’s Optimised Retrofit Programme. The first phase of […]

We are thrilled to announce that ateb Group has been named the winner of the Association of Plumbing & Heating Contractors (APHC) Quality Plumber Week Award in the ‘Embracing Technology’ category, sponsored by BES. This national recognition celebrates ateb’s commitment to innovation and our dedication to enhancing services through the use of cutting-edge technology. As […]

We have 5 lovely, Christmas hampers to give away!  If you are 55 years old or over on 17/12/24 then this is your chance to enter our free prize draw. ENTER HERE! Or, please send in your name, first line of your address & phone number by text, email, Messenger, over the phone to me […]

With upwards of 235 survey responses, Engage can now share the contribution you made towards our survey, The Cost of Rent & Service Charges 2024/25, helping us to focus on priority service improvements, with your views at the heart of that decision making – These are the results If it matters to you, it matters to us Published 28/11/24

ateb: Creating Safer, Happier Homes When Community Connectors reached out about an ateb family in Saundersfoot facing some challenges, our Housing Coordinator Amy stepped up to investigate and assess the support they needed. Anne, a mother of twins, was juggling the demands of daily life, including the added complexities of caring for one child who […]

With winter closing in, there’s a lot to enjoy as the seasons change—from crisp, frosty mornings to cozy evenings indoors. But as we settle into the colder months, it’s essential to prepare our homes for the unique challenges that winter can bring. Freezing temperatures increase the risk of burst pipes, which can lead to damaged […]