The next Customer Forum will be on Thursday the 30th of January 2025 at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect you & your communities, so that we […]

Every year we review our rents and service charges to make sure we can deliver the best, value for money service that we can. Letters letting you know about next year’s rent have gone in the post today (Thursday 23rd January) and should be with you next week. Most people will see an increase in […]

We are excited to share that 12 new homes have been handed over this quarter as part of the third phase of our development on Pembroke Road, Pembroke Dock. Once complete, the site will provide 100 much-needed homes for Pembrokeshire, representing an investment of over £17 million pounds. So far, 22 homes have been let […]

With the chance to win £100 worth of shopping vouchers  the Annual Engage Review is the survey where we ask you how you feel about ateb’s Engage Service ateb’s Engage Service is about hearing your opinions at events/gatherings/meetings/fun-days etc so that we can improve our services to you Please take this opportunity to: take the […]

Last year we told you about the roll out of our Optimised Retrofit Programme, a Welsh Government funded project that will see us enhance properties throughout Pembrokeshire to improve living conditions and aid decarbonisation. The first of the projects to be completed was in Park Avenue in Kilgetty where more than 80 ateb customers have […]

Missed heating, servicing, and electrical safety appointments cost ateb over £100,000 each year.  Money we would much rather be putting into providing better living solutions for our customers by improving homes and communities, this will also help to keep the cost of your rent down.  To tackle this, our Compliance Team have developed a comprehensive […]

ateb Trust has opened its first window for new applications and will stay open until the end of the month – Friday 31st January 2025 at midnight.  ateb Trust is our grant-giving initiative of up to £1500, aimed at funding ideas and projects that empower communities and improve lives in the areas ateb serve. Community groups, […]

Our Teams and Contact Centre will be unavailable from 12pm on Tuesday 24th December until 10am on Thursday 2nd January 2025. During this time, our phone lines will transfer to an out-of-hours service provider who will handle emergencies only. If you’re not sure what counts as an emergency, find out more here. We apologise for any inconvenience this may […]

This is the MY ATEB ACCOUNT Survey Report 2024. The survey itself was carried out in April & May & what customers said is recorded in this report. Working closely with the Communications, Customer Services and Digital Systems teams, and the ateb customers of the Survey Planning Group, an analysis of the results was made […]

ateb Trust is our grant-giving initiative of up to £1500, aimed at funding ideas and projects that empower communities and improve lives in the areas ateb serve. Community groups, tenant and resident associations, and any other organisations that support our customers are invited to apply for funding to make a difference. ateb Trust aims to […]