UPDATE: This survey is now closed YOUR VIEWS ARE IMPORTANT – THANK YOU FOR TALKING ATEB We received information from 190 of our customers. A full report showing the results of this survey will be available on our website in April 2023, on the e2i page. We will contact the winner of the competition during […]

Our Teams and Contact Centre will be unavailable from 12 noon on Friday 23rd December to 9.30am Tuesday 3rd January 2023. During this time our phonelines will be switched to an out of hours service provider who will deal with emergencies only. To check what an emergency is please view here. We apologise for any […]

UPDATE: This survey is now closed YOUR VIEWS ARE IMPORTANT – THANK YOU FOR TALKING ATEB We received information from 206 of our customers. A full report showing the results of this survey will be available on our website in February 2023, on the e2i page. We will contact the winner of the competition during […]

The next on-line Survey Planning Group session will be on Tuesday the 14th of February 2023, 10:00 – 11:00. ateb can help you to connect with us through Teams, if you’d like help, even if you don’t have equipment. These groups are open to all staff & customers of ateb – Please feel free to come to the Survey Planning sessions & get your voice […]

UPDATE: This competition has now closed. We received 151 entries.  The 5 winners have been notified and the hampers are being delivered tomorrow. Thank you to everyone who took part in this competition. We have 5 lovely, Christmas hampers to give away!  If you are 55 years-old or over on 13/12/22 then this is your […]

The next Customer Forum will be on Thursday the 26th of January 2023, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

From 1st December 2022 the Renting Homes Wales Act 2016 (RHWA) will change the way all landlords in Wales rent their properties – including ateb. Jane, our RHWA Project Manager will be touring the County on our community support van Dot.e answering all your questions and providing advice and support. Come along and speak to […]

Keep Warm Keep Well is a new campaign to support people across Pembrokeshire during the cost of living crisis. The campaign is being led by the Pembrokeshire Community Hub in partnership with Pembrokeshire County Council, Pembrokeshire Association of Voluntary Services and a variety of agencies including Hywel Dda Health Board, Emergency Services and the Voluntary […]

In July and August, you may remember we carried out our annual Customer Engagement Review. With upwards of 349 survey responses, e2i can now share the contribution you made towards our questionnaire, Customer Engagement, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are […]

Following a review, we have taken the decision not to reopen our Meyler House office as we have concluded the building can no longer effectively support our changing customer expectations or the way our teams are now working.  Planning for our new home is underway as we are seeking to develop a new physical environment […]