ateb team members have been meeting monthly to oversee and co-ordinate how we support our customers during these challenging times and deliver on the ideas co-produced with our customers at a cost of living and fuel poverty forum last October. There has been some amazing work going on to support our customers, including; 3,454 money […]

20% of households with pre-payment meters have not cashed in their energy vouchers for November and December which would give them vouchers for £132 in energy costs. When a voucher is not claimed, suppliers should make at least three attempts to reach you, by post, email and text message. Check your texts and email spam […]

The next on-line Survey Planning Group session will be on Tuesday the 23rd of May 2023, 10:00 – 11:00. ateb can help you to connect with us through Teams, if you’d like help, even if you don’t have equipment. These groups are open to all staff & customers of ateb – Please feel free to come to the Survey Planning sessions & get your voice […]

22/02/23 11:00 – 14:00; Pater Hall, Lewis St, Pembroke Dock SA72 6DH 23/02/23 14:00 – 17:00; Merlins Bridge Welfare Hall, Pembroke Rd, Haverfordwest SA61 1JW TEA WITH ATEB All children under 16 must be accompanied by someone who is 16 or over.  Come and join us for a free, light meal and a chance to […]

Bill, one of our Independent Living Coordinators arranged for training2care to bring along their Dementia Bus so that some of the team could participate in the Virtual Dementia Tour. The tour gave the team some experience of what dementia might be like, and for a short time allowed us to enter the world of the […]

The next Customer Forum will be on Thursday the 23rd of Febuary 2023, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

This year we are sending out our annual rent increase letters early, as the Renting Homes (Wales) Act requires us to provide you with two months’ notice of any increase.  Letters should be going out in the post on 27th January. Published 23/01/2023

WWCR and ateb team members, are leading on the distribution of Winter Warm Packs to households across Pembrokeshire, to help people living in cold conditions and who are struggling with the increased cost of living. The distribution of winter warm packs is part of the Keep Warm Keep Well campaign that is being led by […]

UPDATE: This survey is now closed YOUR VIEWS ARE IMPORTANT – THANK YOU FOR TALKING ATEB We received information from 190 of our customers. A full report showing the results of this survey will be available on our website in April 2023, on the e2i page. We will contact the winner of the competition during […]

Our Teams and Contact Centre will be unavailable from 12 noon on Friday 23rd December to 9.30am Tuesday 3rd January 2023. During this time our phonelines will be switched to an out of hours service provider who will deal with emergencies only. To check what an emergency is please view here. We apologise for any […]