The next on-line Survey Planning Group session will be on Tuesday the 14th of December 2021, 10:00 – 11:00. In this session we will look at the progress made with Improvement Actions set 6 months ago, following the survey, Individual Experience. ateb can help you to connect with us through Teams, if you’d like help, even if […]

The Star Survey 2021 Every other year, we gather your opinions on important aspects of your home, so that we, like all social-housing providers, can compare ourselves against others across Wales, and all of us can see how we’re doing.  Because we want to show clearly how we rank in comparison with other housing associations […]

The next Customer Forum will be on Thursday the 25th of November 2021, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

With upwards of 209 responses, e2i can now share the contribution you made towards our questionnaire, Future Customer Contact, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Updated: 11/11/21

Following the latest Welsh Government announcements and the high rates of community transmission currently being reported in Pembrokeshire, we have taken the difficult decision to postpone the Big Customer Event. We had intended to hold the three events during November, but will postpone until the Spring of 2022, when we all hope the situation will […]

We encourage feedback from our customers as it helps us deliver our aim to deliver the right service outcomes, efficiently with great customer experience. We review all feedback received and this month it was time for the 6 monthly review of the compliments we have received. Our Executive Director for Customer – Mark Lewis took […]

Moving on in your career doesn’t always mean goodbye and several of our team have recently been successful in gaining career development opportunities within ateb. We feel it is important to support the development of our teams by offering a range of opportunities such as the Women’s Development Programme run by Chwarae Teg together with […]

We have 5 lovely, Christmas hampers to give away!  If you are 55 years-old or over on 06/12/21 then this is your chance to enter our free prize draw. What to do Please send in your name, first line of your address & phone number or email by text, email, Messenger, over the phone or […]

With upwards of 206 survey responses, e2i can now share the contribution you made towards our questionnaire, Individual Experience, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Updated 07/10/21

A huge congratulations to Linzi our Maintenance and Compliance Coordinator who has won Rising Star at this years ASCP Safety & Compliance Awards. Ensuring our Customers safety is a top priority and Linzi has been recognised for her hard work and dedication. Well done Linzi! Nick Hampshire, ateb Group’s Chief Executive, commented “Linzi has always […]