UPDATE: This survey is now closed YOUR VIEWS ARE IMPORTANT – THANK YOU FOR TALKING TO ATEB We received information from 222 of our customers. A full report showing the results of this survey will be available on our website in April 2025, on the Getting Involved page.   We will contact the winner of […]

Last year we told you about the roll out of our Optimised Retrofit Programme, a Welsh Government funded project that will see us enhance properties throughout Pembrokeshire to improve living conditions and aid decarbonisation. The first of the projects to be completed was in Park Avenue in Kilgetty where more than 80 ateb customers have […]

Missed heating, servicing, and electrical safety appointments cost ateb over £100,000 each year.  Money we would much rather be putting into providing better living solutions for our customers by improving homes and communities, this will also help to keep the cost of your rent down.  To tackle this, our Compliance Team have developed a comprehensive […]

ateb Trust has opened its first window for new applications and will stay open until the end of the month – Friday 31st January 2025 at midnight.  ateb Trust is our grant-giving initiative of up to £1500, aimed at funding ideas and projects that empower communities and improve lives in the areas ateb serve. Community groups, […]

Our Teams and Contact Centre will be unavailable from 12pm on Tuesday 24th December until 10am on Thursday 2nd January 2025. During this time, our phone lines will transfer to an out-of-hours service provider who will handle emergencies only. If you’re not sure what counts as an emergency, find out more here. We apologise for any inconvenience this may […]

This is the MY ATEB ACCOUNT Survey Report 2024. The survey itself was carried out in April & May & what customers said is recorded in this report. Working closely with the Communications, Customer Services and Digital Systems teams, and the ateb customers of the Survey Planning Group, an analysis of the results was made […]

ateb Trust is our grant-giving initiative of up to £1500, aimed at funding ideas and projects that empower communities and improve lives in the areas ateb serve. Community groups, tenant and resident associations, and any other organisations that support our customers are invited to apply for funding to make a difference. ateb Trust aims to […]

This is the Reactive Repairs Survey Report 2024. The survey itself was carried out in July & August & what customers said is recorded in this report. Working closely with ateb’s repairs team & customers of the Survey Planning Group, an analysis of the results was made & a list of improvements to the service […]

In November we met up with Lloyd Wilson, ateb’s Planned Maintenance Surveyor, to discuss the progress of the Optimised Retrofit Programme at Vineyard Vale in Saundersfoot. The work forms part of ateb’s commitment to enhancing energy efficiency in our homes across West Wales, supported by the Welsh Government’s Optimised Retrofit Programme. The first phase of […]

We are thrilled to announce that ateb Group has been named the winner of the Association of Plumbing & Heating Contractors (APHC) Quality Plumber Week Award in the ‘Embracing Technology’ category, sponsored by BES. This national recognition celebrates ateb’s commitment to innovation and our dedication to enhancing services through the use of cutting-edge technology. As […]