Mark Lewis, Head of Customer would like to thank everyone who attended this year’s Big Customer Events in May and June. Conferences were held in Letterston, Burton, Milford Haven and De Clare Court Haverfordwest. Mark said “All of the team who attended, including myself thoroughly enjoyed the opportunity to listen to your views and understand […]

Yesterday we held a community fun day / get to know your neighbour event in our new estate, Hafalnod in Tenby. Over 40 customers and partner organisations turned up on a beautiful evening for some fun, information sharing and even some learning. The buffet was very nice too!   Community fun days like these help […]

The Welsh Government is undertaking a consultation on an update to the Welsh Housing Quality Standard. All social homes across Wales, owned by housing associations like ateb and local councils that are let to tenants are required to meet certain conditions. The existing Welsh Housing Quality Standard requires updating to reflect changes to how people […]

This is a community event, free and open to all. 4pm until 7pm, Thursday 21 July at Hafalnod estate SA70 8ED All children under 16 must be accompanied by an adult. ateb are providing this event to give customers a chance to get to know each other and to use the facilities advertised with the […]

We are delighted to announce our regulatory judgement outcome for June 2022 as ‘compliant green’ for both governance (including tenant services) and financial viability. This means that Welsh Government are saying we meet the regulatory standards and will receive routine regulatory oversight going forward. Regulatory Judgements are assessments on how well housing associations are meeting Welsh Government standards and all housing […]

We are pleased to introduce ADS, who will be looking after our Kitchen and Bathroom renewals over the next 12 months as part of our Planned Improvement Programme.  We regularly improve our homes, such as replacing Kitchens and Bathrooms to keep them in good condition. When your kitchen reaches the end of its life (we […]

Welsh Government (WG) have recently decided to postpone the implementation of the Renting Homes (Wales) Act until the 1st December 2022 to allow more time for landlords to complete the necessary preparations. There has already been lots of work going on across teams at ateb to be ready for implementation on the old date (15th […]

The next Customer Forum will be on Thursday the 29th of September 2022, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect you […]

Yesterday we completed phase three and the final handovers of our new homes St Davids. Swn y Mor consists of 38 affordable new homes for rent and was named after one of the RNLI lifeboats stationed in the city (1936 – 1963) and saved 108 lives. A promise was given to the local community that […]

As part of the rent policy settlement for 2020/21 to 2024/25, all social landlords in Wales (Housing Associations and Local Authorities) agreed to carry out a standardised tenant satisfaction survey. The results are then given to Welsh Government for publication on a central website to help tenants scrutinise and compare landlord performance. ateb carried out […]