Storm Eunice is due to hit Pembrokeshire from the early hours of Friday morning (1am onwards) and an amber weather warning has been issued for most of the day. A red weather warning (meaning ‘danger to life’) has been issued between Swansea and Chepstow and there is a chance Pembrokeshire’s weather warning could also be […]

YOUR VIEWS ARE IMPORTANT – THANK YOU FOR TALKING WITH ATEB We received information from 1035 of our customers. A full report showing the results of this survey will be available on our website in April 2022, on the e2i page. We will contact the winner of the competition during the week of 07/03/22.   […]

It’s that time of year when ateb starts to consider our annual rent charges with a view to increasing rent from April 2022. As our customers will know, ateb has adopted the Living Rent methodology to ensure our rents are affordable. Living Rent establishes a link between rents and customers’ ability to pay them. It is aimed […]

Our Independent Living schemes look after a mixture of people, many of whom are older or have health vulnerabilities.   Please can we request that:   Face coverings are worn in communal internal areas at all times. Visitors only visit your homes and you do not meet and use the communal areas. Visitors only visit […]

ateb are pleased to welcome our new Home Energy Officer to the team, helping our customers to Save Energy and Save Money.   The ‘Save Energy, Save Money’ project will support our customers to better understand how they use their energy, what it costs them and identify ways in which they can save energy and […]

The next Customer Forum will be on Thursday the 24th of February 2022, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

The next on-line Survey Planning Group session will be on Tuesday the 8th of March 2022, 10:00 – 11:00. In this session we will look together at the results of the Star Survey and we’ll be setting up the next survey, Outdoor Spaces, which will run throughout April & May.  We will also be pulling the winning […]

Our teams meet regularly with the Police and at our latest meeting (15/12/21) we were asked to share details of 2 scams that are popular with criminals targeting older people across Pembrokeshire and West Wales. Courier scam – customers are contacted by phone and told they have to pay to have a parcel delivered, the […]

We are now only able to carry out plumbing and heating emergencies & heating servicing appointments due to Covid disruptions and apologise for any inconvenience caused. Covid-19 is causing staff shortages across all sectors and unfortunately our teams are being affected too. We are working hard to contact customers and will be in touch as […]

Our Teams and Contact Centre will be unavailable from 12 noon on Friday 24th December to 9.30am Tuesday 4th January 2021. During this time our phonelines will be switched to an out of hours service provider who will deal with emergencies only. Please check out what an emergency is here. We apologise for any inconvenience […]