Over the last year we have been busy improving our services and systems to provide a better service to you. This includes the development of a brand new housing management computer system that will improve the levels of customer service we offer you along with a new online home for you to check your rent […]

The next Customer Forum will be on Thursday the 27th of May 2021, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00. This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

This month we delivered over 50 ateb WeCare bags to customers who had been nominated by friends, family or neighbours. The bags aim to help combat loneliness by providing activities to stimulate your mind, pass time productively and have a little bit of fun. In the bags were a variety of goodies, from puzzle books, adult colouring book, playing […]

We are pleased to announce that we are now able to carry out Mutual Exchanges again following several months of disruption due to Covid-19. For already approved cases, moves will be organised in a phased and planned way to ensure the process is managed properly and safely. We have a backlog of cases to work […]

With the Women’s Career Development Programme led by Chwarae Teg underway we thought we would catch up with a few of our team to see how they were finding it.  The programme was developed as a direct response to a body of evidence showing there is a clear need for positive measures to be taken […]

With upwards of 306 survey responses, E2i can now share the contribution you made towards our questionnaire, Vulnerabilities & The Pandemic, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Updated 23/04/21

The next Customer Forum will be on Thursday the 29th of April 2021, at 10:00 and will last for about 2 hours.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect you & your communities, so that we can […]

The next on-line Survey Planning Group session will be on Wednesday the 14th of April 2021, 10:00 – 11:00. We will look at the results of the Practical Support Expectations survey and we’ll set up the next survey, Individual Experience, which will run throughout May & June. We will also be pulling the £100 prize […]

Today we have launched a new name to describe our accommodation designed for our older customers – Independent Living. Our customers told us that ‘Sheltered Housing’ felt old fashioned and reminded them of a time when a Scheme Warden was in charge and would tell them what to do. The new name represents what we […]

This month we are asking customers to help shape the future of our Community Alarm Service. Please complete our short survey and help us create better living solutions for our customers. Do you know what a Community Alarm is? The Community Alarm Service provides an emergency response service 24 hours a day, 365 days a […]