The coronavirus pandemic is having an impact on all our lives, and is an anxious time for many of our customers. We at ateb are fully committed to the following principles: Keep customers safe and secure in their home. Help customers get the financial support they need. Support customers and find solutions if they are […]

If you are on Universal Credit you will have received a new ‘to do’ on your Universal Credit account added by the Job Centre today (Monday 6th April). It is called ‘Report any changes to your housing costs’ and needs to be completed as soon as possible to make sure you get the correct amount […]

As a landlord, ateb has a legal duty to repair and maintain gas pipework, flues, and appliances in a safe condition, to ensure an annual gas safety check on each appliance and flue, and to keep a record of each safety check. These requirements have not stopped as a result of COVID-19. We have been […]

ateb is continually reviewing how we deliver our services to customers in response to the Prime Ministers announcement made on 23rd March 2020. The changes will ensure that we protect both customers, the ateb team and our service delivery partners. We are concentrating our efforts on general emergency issues and essential services. Given the restrictions […]

Changes to Service Delivery – updated 26th March 2020 West Wales Care & Repair has changed how we deliver our services in response to the Prime Minister’s announcement made on the 16th March 2020. The changes will ensure that we protect both customers, the Care & Repair team and our service delivery partners. We will concentrate […]

Latest Update 08/01/2021 There have been no changes since our last update on the 22/12/2020. Update 22/12/2020 Our offices are closed but you can still contact us on 01437 763688 or email [email protected] Latest news As a responsible landlord, we will be continuing with our gas servicing program.  We are following Government, HSE and Gas […]

Latest Update 22/04/2022 Almost all of our services have resumed, under strict safety guidelines to protect our team and you our customers. General Our offices are closed but you can still contact us on 01437 763688. Please be aware our phones lines can be very busy at certain times and there may be a delay in […]

We have launched a new webpage specifically focused on Frequently Asked Questions ateb customers may have relating to the impact of Coronavirus on ateb services, you can look at the page here

We will be carrying out a piece of work over the next few weeks to ensure that our website is also available in the medium of Welsh. We have some bi-lingual content available however we know we can do more.  Once we have completed this piece of work, we will be working hard to ensure […]

How serious is the Coronavirus? It can cause flu-like symptoms, including fever, cough & difficulty breathing The infection is not serious for most people, including children There is currently no vaccine Most people get better with enough rest, water to drink and medicine for pain How likely are you to catch the virus? You can […]