How does the noise nuisance app work?

The Noise App is a quick and easy way to record noise which is causing nuisance and annoyance. You will need a ‘smart' phone to use this app and if you have broadband you will not use up your mobile data allowance. Before you make recordings on the app, you must call the Pembrokeshire County Council’s Contact Centre on 01437 764551 who will take your details and refer your case to Public Health Team. Be aware without this step your recordings cannot be matched to your details.  When you have downloaded the app and told the Council, you can start recording the noise that is causing the problem straight away. The recordings are uploaded directly onto a secure site which will then be assessed and a decision made about what action is necessary. You can make as many recordings as you need – each recording lasts for up to 30 seconds.

When you report a problem of neighbour nuisance or anti-social behaviour to us we will offer you advice, take information from you and tell you what steps we can take to help resolve it.   Initially we would recommend trying to resolve your issue with your neighbours yourself, if safe to do so.    We will become involved in more serious incidents relating to prohibited conduct such as neighbour nuisance and anti-social behaviour when we have evidence and action needs to be taken.   Evidence could include noise app recordings, written logs, photographs or videos.   We will not get involved in minor or ‘one-off’ incidents which can easily be sorted out between neighbours.   Please note it may take some time to collect evidence and take action, but we will always communicate with you regularly throughout the process.    Some problems cannot be solved by us alone. We work in partnership with the Police, Local Authority and other agencies to deal with more serious cases of nuisance and anti-social behaviour to make our communities safe places to live.    

If you are experiencing neighbour nuisance, anti-social behaviour or other prohibited conduct, please contact us and we will advise you what we can do and what steps you can take to resolve it. Fill in our Report anti-social behaviour to make a complaint and file a report today.

Anti-social behaviour is conduct or behaviour which is likely to cause nuisance or annoyance to another person, that includes using your home for unlawful purposes. Examples of anti-social behaviour can include:

• noisy and/or abusive behaviour
• vandalism
• graffiti
• intimidation
• public drunkenness
• littering
• fly tipping
• illegal drug use
• excessively barking dogs

Some behaviour, even though it may cause nuisance to individuals, may not be regarded as ASB. For example, this can include:

• one-off parties and barbecues
• infrequent and occasional noise or disturbances
• children’s play
• occasional dog barking
• excessive noise from domestic appliances (e.g. washing machines, vacuum cleaners)
• minor vehicle repairs
• gossip including social media
• escalated disputes.