Customer Login
0800 854568
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What about my carbon monoxide detector?
ateb has provided carbon monoxide detectors for its customers and will test and replace them as part of the annual safety check. Please let us know if your detector is missing, damaged, faulty or you are unsure and we will fit a new one free of charge.
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What happens if I miss an appointment?
It is always best to call us in advance if you need to rearrange your appointment. Missed appointments waste time and cause delays in dealing with customers requests. If you are not at home when we call we will leave a calling card, please contact us as soon as possible to make a new appointment. If your appointment relates to repairs, maintenance or servicing of appliances, it is important you rearrange this as soon as possible to ensure your home is comfortable and safe for you to live in. In some circumstances, it may be necessary to enter your home without notice to carry out emergency repairs.
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What if I need to rearrange my appointment?
If you can't make your scheduled appointment you must contact us on [email protected] or ring us on 0800 854568. We do usually need 24 hours’ notice.
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When is my next gas servicing appointment?
We'll arrange a gas safety inspection, and we'll contact you beforehand to make an appointment to visit you at home. Once arranged, you must allow us access to your home to carry out maintenance or safety checks on appliances.
