I’m in credit, can I request a refund?

Yes, you simply need to complete the Request a rent refund form and the Finance Team will be in touch. We always recommend you leave one months rent credit in your account to allow for changes in your circumstances.

Please contact your Housing Coordinator on [email protected] or call us on 0800 854568. The important thing is that you tell us as early as possible so that we can provide you with help to get you back on track, as well as offer money and benefits advice.

Where we provide additional services to some of our customers, these are paid for through a service charge. Here are some examples:

• Grounds maintenance.
• Communal cleaning.
• Communal lighting.
• Servicing voice entry systems.
• Maintaining fire alarm systems.

We work to ensure that service charges and rents are set fairly and give ‘value for money’. They are reviewed annually and you will be given two months notice of any increase. For more information visit here

Your rent and service charge, if applicable, is payable weekly or monthly in advance. You are liable for rent from the start date of your occupation contract. A breakdown of your rent and service charges are specified in your contract terms. If you are struggling to pay your rent don't bury your head in the sand. Contact us for help 0800 854 568 or [email protected]