It can take up to 7 weeks for universal credit to be paid after it has been applied for. You will still be responsible for paying your rent in line with your tenancy agreement. This is why we encourage our tenants to build a small credit on their rent accounts so that they do not fall into arrears once you apply for universal credit.

Universal credit will be paid monthly in arrears. If you need any help or advice, please contact [email protected] or call 0800 854568.