Archives

I don’t have a bank account. How can I open one?

Universal Credit will be paid directly into a bank account. A basic bank account may be right for you if: You have a poor credit record or you’re on a low income. You don’t need the extra things that a current account offers, for example an overdraft facility. You will need to provide proof of […]

I haven’t got a computer. How can I apply online?

We have a Digital Support Worker and a digivan equipped with ipads and computers that you can use to get online. Our benefit and money advisors can also visit you in your home and bring an ipad with them to help you do your application form.

What information do I need when applying for universal credit online?

Your National Insurance number. Your postcode. Your e-mail address. Your phone number (landline or mobile). ateb Group’s name and address and your eligible rent – you can ask us for this information. Details of the account you want your Universal Credit paid into – name and address of the branch, account number and sort code. […]

How does the noise nuisance app work?

The Noise App is a quick and easy way to record noise which is causing nuisance and annoyance. You will need a ‘smart’ phone to use this app and if you have broadband you will not use up your mobile data allowance. Before you make recordings on the app, you must call the Pembrokeshire County […]

What happens when I report a problem?

When you report a problem of neighbour nuisance or anti-social behaviour to us we will offer you advice, take information from you and tell you what steps we can take to help resolve it.   Initially we would recommend trying to resolve your issue with your neighbours yourself, if safe to do so.    We […]

How do I report a problem?

If you are experiencing neighbour nuisance, anti-social behaviour or other prohibited conduct, please contact us and we will advise you what we can do and what steps you can take to resolve it. Fill in our Report anti-social behaviour to make a complaint and file a report today.

What is anti-social behaviour?

Anti-social behaviour is conduct or behaviour which is likely to cause nuisance or annoyance to another person, that includes using your home for unlawful purposes. Examples of anti-social behaviour can include: noisy and/or abusive behaviour vandalism graffiti intimidation public drunkenness littering fly tipping illegal drug use excessively barking dogs Some behaviour, even though it may […]

I have recently submitted my application – what happens next?

After the closing date, we will contact you via e-mail advising you whether you have been selected for interview; the e-mail will detail the date/time, venue and required documentation to bring with you. You will be able to book your interview slot via a link in our email. At interview, you will answer a series […]

Do you accept late applications?

In order to be fair to all applicants, in normal circumstances we do not accept late applications. It is therefore important that you make a note of key dates/deadlines before you start your application. Please ensure you leave yourself plenty of time to submit your application just in case you experience technical difficulties.