For minor adaptations such as grab rails, shower seat or fitting lever taps, please complete the Minor adaptations request form. If you need a larger adaptation, please contact Pembrokeshire County Council on 01437 764551 who will arrange for an occupational therapist to come and meet you and assess your needs.
Get in touch via [email protected] and depending on the job, we can advise you accordingly.
No problem! You can email us on [email protected] or give us a ring on 0800 854568.
If your repair is an emergency, we will deal with it within 24 hours. Depending on the seriousness of the emergency, we will aim to be with you as soon as possible. If your job is not an emergency, we will agree an appointment time with you. We will usually provide you with the choice […]
If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: Have been treated unfairly or received a […]
We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 28 days. If your complaint is more complex, we will: Let you know within this time why we think it may take longer to investigate. Tell you how long we expect it to take. Let you […]
For a full explanation please read our Customer Feedback Leaflet here For a copy of our Customer Feedback Policy please visit our documents page If you need help or would prefer to talk to someone, give us a call 0800 854 568
Yes, you simply need to complete the Request a rent refund form and the Finance Team will be in touch. We always recommend you leave one months rent credit in your account to allow for changes in your circumstances.
Please contact your Housing Coordinator on [email protected] or call us on 0800 854568. The important thing is that you tell us as early as possible so that we can provide you with help to get you back on track, as well as offer money and benefits advice.
Where we provide additional services to some of our customers, these are paid for through a service charge. Here are some examples: Grounds maintenance. Communal cleaning. Communal lighting. Servicing voice entry systems. Maintaining fire alarm systems. We work to ensure that service charges and rents are set fairly and give ‘value for money’. They are […]
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