If your repair is an emergency, we will deal with it within 24 hours. Depending on the seriousness of the emergency, we will aim to be with you as soon as possible. If your job is not an emergency, we will agree an appointment time with you. We will usually provide you with the choice of a morning, afternoon and ‘avoid the school run’ appointment slot on a day that suits you. If we need to send a contractor to your home they will be in touch to arrange an appointment directly with you.