Getting Involved

Getting involved at ateb

Engage 2 improve (e2i)

Would you like to help ateb to improve the service it provides to you?

You could also meet new people & learn new skills in the process.

If so, these are some of the ways you can get involved:

Engage Customer Forum

Engage Survey Planning Group

Community events

Tell us direct

Fill in surveys & questionnaires

Be part of an interview

Follow us on social media

Attend short-term focus groups or special interest groups:

Join a local customer group

Come to a customer Discussion or Gathering

Join a TPAS Cymru event, training or forum

TPAS Cymru (previously known as Tenant Participation Advisory Service) has supported social housing tenants and landlords across Wales to develop effective participation in Housing for over 30 years.

As a member, ateb’s customers can take part in their training and events for free or reduced cost paid by ateb. We will publish these events on our website but keep an eye on the TPAS Cymru website for ways to get involved.

They also have Tenant Voices Cymru Forums, which provide tenants with an opportunity to engage directly with Welsh Government officials, Senedd representatives and housing sector decision makers to share their views on issues which affect them.

Forum sessions are open to all tenants from across Wales and tenants are welcome to join all sessions or just those covering subject areas they are interested in.   Find out more.

Find out More

We’d love to hear from you – send us your details and the Engage team will be in touch.

Here are some examples of how you have already made a difference: What’s Changed?

Engage Calendar of Events

Our Engage calendar is a great way to see when many of these events take place.

Check out our Engage Calendar for 2024

Check out our Engage Calendar for 2023

**Remember, there are many ways you can take part:**

you can dip in & out to suit your own time boundaries in a relaxed and easy going way
you can come to things online or in person
you can choose your own methods eg WhatsApp, website, e-mail, social media, phone or post

And don’t let anything stand in your way – ateb’s aim is to break down barriers so that you can take part.

Some of the things that we know you may need help with are:

transport arrangements &/or costs
language, translation services
time
need for care / have care duties
accessibility

And just so you know…

Meeting rooms that we use are accessible.
Community events, gatherings and chat sessions are held across the year in both daytime and in the evenings.
We come out to a variety of venues across the county.

What improvement topics have we looked at so far?

These are the IMPROVEMENT REPORTS we have completed to date.

Have we made a difference?

Please see our 6-MONTH UPDATE REPORTS on how we feel Engage is making a difference.

If you would like to take part and have anything standing in your way, please get in touch to discuss how we may help you.

[email protected]

0800 854 568

or call Ali Evans our Engage Coordinator direct on

Getting Involved

Getting Involved