These are the improvement topics we have completed so far:

23/24

Oct/Nov: The Cost of Rent & Service Charges

July/August: e2i/#30 Annual Engage Review

April/May: e2i/#29 Equality, Diversity & Inclusion

January: e2i/#25 Communal Cleaning Areas

22/23

Oct-November: e2i/#23 ateb – Contracted Works

July-August: e2i/# Customer Engagement 2022 – Annual Review

April-May: e2i/# Does ateb listen to you?

21/22

August-Sept: e2i/#21 Customer Engagement 2021: Is it working for you?

July: e2i/#00 Customer Contact: How do you want to be in touch with us in the future?

May-June: e2i/#19 Individual Experience

20/21

Oct-Dec: e2i/#20 Vulnerabilities & the Pandemic

Feb-March: e2i/#27 Practical Support Expectations

19/20

Apr – E2I/05: Anti-Social Behaviour

Jun – E2I/09: Compliance Works

Aug – E2I/13: Out of Hours Service

Oct – E2I/14: Customer/Tenant Engagement

Dec – E2I/15: Day to Day Repairs

Feb – E2I/17: Estate Management

18/19

Apr – E2I/06: Service Charges

Jun – E2I/12: Universal Credit

Aug – E2I/03: Communication

Oct – E2I/02: Customer Engagement

Dec – E2I/07: Planned Maintenance

Feb – E2I/16: Home Adaptations

17/18

Aug – E2I/10: Engagement Opportunities

Oct – E2I/11: Do you need help getting on-line?

Feb – E2I/04: New Property Handover

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