We have been working hard throughout the pandemic to support our customers and create better living solutions. One of our customers had been struggling due to the benefit cap and had built up significant arrears. As a result, her home environment also needed improvements to make it suitable for their family.

Clayton one of our Money Solutions Officers worked with our customer, and with the help of our teams and partnership agencies, managed to clear the majority of debt and put in place a payment plan that is affordable and she can follow. Clayton also supported her to access PIP (Personal Independence Payments) and make the much needed changes to her home, making it suitable and safer for her children.

Our customer said “wow, thank you so much Clayton and the team, he has been incredible, and his help has made such a difference to my life. We can all live under one roof, my gas bills are now cheaper and the property changes have been a big help. I was really happy with the maintenance team and the work they did for me. She went on to say ”I have lived in my ateb home for 8 years and don’t want to leave, ever”.

We work hard to support our customers and with the help of our Money Solutions Team, Housing Team and Maintenance Team we were able to help this family.

If you are struggling to pay your rent or require help managing your money, the earlier you contact us to tell us, the better. We can work with you to provide the help you need, put realistic payment arrangements in place and refer you for further support if needed. Contact our Money Solutions Team by email [email protected] or call us on 01437 774 775.

(Please note: Customer in photo is not the customer in case study).

Published 26/03/2021