The 2020 e2i Estates Management feedback opportunity, where ateb customers worked throughout February with staff, generated the following new ateb targets:

The department is under resourced at present and has just made a proposal to increase staffing levels. Subject to this being approved we will:

1. Allocate another staff member to address any refuse and fly tipping issues
2. Create a Service Level Agreement so we can respond in a timely manner to any accumulation of refuse or fly tripping.
3. Home Book: We will create a dedicated Home Book page to ensure tenants are fully conversant with the county’s recycling process and links to the PCC’s website with collections days.
4. Cleaning and Grounds: We will address any complaints regarding shared spaces as and when they occur, with regular meetings with the contracts manager.
5. With the online Home Book we will create a dedicated page on cleaning and grounds. This will explain how to get the specifications for each contract for individual areas, to ensure everyone understands what the service charge covers.
6. Customer Charter: We will create a Customer Charter to ensure we become accountable to the customers and publish this in the Home Book

At this time (20/04/20) we are not sure of the date that the new Home Book will be launched, but we will keep you updated.